I encountered this issue few weeks back and found it to be very perplexing, especially since the upgrade to O365 2013. Users who tried to change their profile picture in Lync 2013 or Exchange Online were greeted with a message that told them they did not have permissions to do so, even global admins got the error. After joining a community forum as well as starting a service request through the support portal I was able to get a resolution to the issue.
Turns out the upgrade has a few bugs (who knew) and that Microsoft has a hotfix they can apply if your service is showing a permission issue like mine. Ill include the link to the forum below so you can add to it and get your issue resolved as well.
Microsoft did get this resolved and fairly quick too. Good luck!
Community Link
Lessons from an IT Network Administrator to help simplify your life.
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