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Showing posts with label 64bit. Show all posts
Showing posts with label 64bit. Show all posts

Monday, February 3, 2014

Unable to install Symantec 12.1.4xxx on Windows 8.1 VM

Stuck in a Server Closet: 64bit
I had a bit of trouble today trying to install Symantec Endpoint Protection 12.1.4xxx on a Windows 8.1 Pro 64-bit virtual machine. The installer would fail and give cryptic advice through the windows event viewer console which was almost worthless. I followed the random number given to me (1603) to a few articles on Symantec's website but all referenced an issue that was supposed to have been fixed in 12.1.3xxx.

Sad to say I must have found a loophole.

I did check into a few things but was not able to find a work around. (Disabled Windows Defender, looked for a bad KB update)

I opened a case with Symantec and will report back my findings.

EDIT 2/4/14:

We were able to resolve this after running the clean wipe utility from Symantec. After that the installation completed successfully!